1. Agreement
These terms govern your use of the messaging platform provided by Digiboffins ("we", "us"). By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind that company.
2. What the service does
We provide software for managing WhatsApp Business conversations through Meta's WhatsApp Business Platform. You connect your own WhatsApp Business Account, and we send and receive messages on your instruction.
3. Your WhatsApp account and Meta's terms
Messaging is delivered by Meta, not by us. Your use is also subject to Meta's WhatsApp Business Terms, the WhatsApp Business Messaging Policy, and the WhatsApp Commerce Policy. You are responsible for complying with them. Meta may restrict, suspend, or disable your WhatsApp Business Account independently of us, and we cannot reverse those decisions.
4. Charges from Meta
We are a Tech Provider. This means Meta bills you directly for conversation charges, and you must add a valid payment method to your WhatsApp Business Account. Our subscription fees are separate and cover the software only. Without a payment method registered with Meta, your messages will not be delivered.
5. Your responsibilities
- Obtain valid opt-in consent from every person you message, as Meta requires.
- Send only content you are lawfully entitled to send.
- Keep your account credentials secure and accurate.
- Honour opt-out requests promptly.
- Comply with applicable data protection and marketing law.
6. Acceptable use
You must not use the service to:
- Send unsolicited bulk messages, spam, or content you lack consent to send.
- Send unlawful, deceptive, harassing, or infringing content.
- Impersonate another person or business.
- Attempt to breach, overload, or reverse engineer the platform.
- Resell or expose the service to third parties except as agreed in writing.
We may suspend accounts that breach this section.
7. Your data
You keep ownership of your messages, contacts, and templates. You grant us the limited licence needed to host and transmit that content in order to run the service. Our Privacy Policy explains how we handle personal data.
8. Availability
We aim to keep the service available but do not guarantee uninterrupted operation. The platform depends on Meta's APIs, and outages or changes on Meta's side may affect it. We may perform maintenance, and will give notice of significant planned downtime where practical.
9. Fees and cancellation
Subscription fees are billed in advance for the plan you select. You may cancel at any time; cancellation takes effect at the end of the current billing period. Unless required by law, fees already paid are non-refundable.
10. Suspension and termination
We may suspend or terminate access if you breach these terms, if required by Meta or by law, or if fees remain unpaid. You may close your account at any time. On termination we will delete your data as described in the Privacy Policy.
11. Disclaimers and liability
The service is provided "as is". To the extent permitted by law we exclude implied warranties, and we are not liable for indirect or consequential loss, or for loss of profits or data. Our total liability in any 12-month period is limited to the fees you paid us in that period.
12. Changes
We may update these terms. We will update the date above and notify account administrators of material changes. Continued use after a change means you accept it.
13. Contact
Questions about these terms: info@digiboffins.com.