1. Who this applies to
This policy covers subscription fees paid to Digiboffins Technologies Private Limited ("we", "us") for SignalAISO. It does not cover WhatsApp conversation charges, which Meta bills to you directly and which only Meta can refund.
2. Try before you pay
SignalAISO has a Free plan with no end date and no card required. We recommend using it to check the product fits your business before buying a paid plan.
3. Cancelling
- You can cancel a paid plan at any time from your workspace's Billing page, or by emailing info@signalaiso.com from your account's registered address.
- Cancellation takes effect at the end of the current billing period (month or year). You keep full access until then, and you will not be charged again.
- After the period ends, paid features stop. Cancelling does not delete your data.
4. Refunds
Subscription fees are paid in advance and are non-refundable, including for a partly used month or year, except in these cases, where we refund the amount in full:
- You were charged twice for the same period.
- You were charged after cancelling.
- You were charged an amount different from the price shown when you subscribed.
- We could not provide the service for reasons on our side and were unable to restore it within 7 days.
Where the law gives you a right to a refund, that right applies as well.
5. How to request a refund
Email info@signalaiso.com within 30 days of the charge with your workspace name, the payment ID or date, and the reason. We reply within 2 business days.
6. How long a refund takes
Once approved, a refund is issued to the original payment method within 5 to 7 business days. Your bank or card issuer may take a few more days to show it.
7. Changes and contact
We may update this policy; the date above shows the latest version. Questions: contact us.